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Email & Chat Support

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Our client’s customers are spread across the UK and email and chat communication between them is critical to its ability to be able to serve its members. Now both customers and customer service reps have embraced the email and chat channel for its great ease of use. By 2010 the organization needed a new internal email platform to replace a legacy, in-house, solution as well as looking for ways to provide instant chat and email support, reduce costs, and resilience. Our client contacted us as a possible service provider.

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